One of the key features of our Universal Expression Bags (for all types of mobility devices like wheelchairs, power chairs, walkers and scooters) is the ability to change its look to suit your mood. Just change the black band on the front of the bag. When you want to present a brighter, professional face to the world, substitute a sophisticated red/black/white horizontal striped band that is reminiscent of a club tie.
If you have purchased a bag with another patterned band, get this band for an additional look you can utilize with just the right outfit!
- Shipping & Handling
- Returns & Exchanges
- *Standard: within 2 Business Days
- *Same Day Shipping: if Order Received by 1 pm on Business Days
- *Standard Delivery: 3 to 5 Business Days Once Received By Carrier
- *Expedited Delivery: 2 Business Days Once Received By Carrier
- *Tracking Numbers Sent to Customer Via Email
Shipping: Our standard of service is to fulfill orders within two business days following receipt of the order (in normal weeks). However, if your order is received by 1 pm (Eastern Time) Monday to Friday, it will ship the same day. Orders received after 2 pm Monday – Thursday, will be shipped the following business day. Orders received after 1 pm on Fridays or on the weekends will normally be processed on Monday or Tuesday at the latest. Holidays (e.g. Mother's Day, Christmas, etc.) may extend these time frames to three business days. Please note that carriers begin counting shipping days on the first full business day following their receipt or pickup date of the package.
We will ship to all U.S. states and Puerto Rico. Unfortunately we have had to suspend shipment to Canada based on the extremely high rates we would have to charge just to break even. You can expect the package to arrive at its U.S. destination in 3 to 5 business days after shipping. We are shipping from upstate New York, so Alaska, Hawaii, and Puerto Rican destinations cost more and take more time than the standards expressed.
We cannot ship to P.O. Boxes - only street addresses. At this time, we are not shipping internationally other than to Canada. Please note, any customs duties, tariffs or additional custom charges will be the responsibility of the recipient of the goods.
Tracking numbers will be sent to you as a customer via email when your order is shipped. This allows you to track the shipments through the carrier's website.
A key to prompt shipping and delivery is the accuracy of the information a customer completes on the site - the correct address in an acceptable format.
Shipping Charges: We ship via FedEx Ground Home Delivery, USPS and UPS. Our flat rate shipping fees are based on the lowest cost shipping method for your geographic location. A customer can also select expedited delivery (USPS Express Mail) for an additional charge. Expedited is 2 day and insured. Overnight is not available.
Our average package weighs below between .8 - 1.5 pounds including all packaging. In carrier terms, a 2 pound rate would apply for any package that is over 15 oz. (not a typo) as they round up to the nearest pound for one bag. If more than one bag is ordered, then the shipping will be calculated on the combined weight of the bags rounded up to the nearest pound.
Please note that we are trying to align our customer's shipping charges with our shipping costs; not trying to make a profit on shipping charges. Shipping has been steadily rising in the four years we have been in business.
Packaging: As soon as an HDS MEDALLION® Bag is manufactured and passes quality control, a cardboard piece is inserted into the bag to keep it in good condition in storage and in shipping. It is then placed in a clear bag to protect it from dust. Once a purchase is completed, the order fulfillment operation pulls the appropriate bag, matches it to its packing slip and places Classic or Premier bags in a specially fitted white cardboard mailer or into a polybag depending on the item. It is then sealed, labeled and shipped via the selected carrier.
Pashmina Scarves: are shipped in polybags if ordered alone. If they are ordered with a bag, they will be included in the box or polybag in which the HDS Medallion Bag is shipped.
If you have any questions relative to your package's delivery, remember to use your tracking number to check online. If you still need assistance, contact us.
Returns & Exchanges
At HDS MEDALLION® we take great pride in the quality of our materials and the craftsmanship of our bags. Your satisfaction is guaranteed. If within 30 days, you are not completely satisfied, please return the item in good condition for an exchange or for a refund of the merchandise’s price (excluding shipping).
We would appreciate your using the return form included in your shipment. It is important to us to know why you are returning the bag, so please indicate the reason on the form included in your shipment. If the form is not available, please email us at email@example.com, or submit a request on the contact us page or call us 1-877-646-1941 and we’ll get one to you by email or by mail.
Exchanges: If you wish to exchange one bag for another, just let us know on the form which bag you wish to receive. If it is available, we will process the exchange in a timely fashion once we receive your original bag in good condition. If there is a difference in the bags’ prices, we will refund the difference to you when the new bag is lower in price and charge you for the difference if it is greater than the original purchase price (minus shipping of course). You will be responsible for additional shipping charges. Any refunds or additional charges will be processed in a timely fashion.
Incorrect Merchandise: must be returned immediately. The bag must be unused, in new condition and should contain the original tags. Contact us via email or phone if you have received an incorrect item. If we did not fulfill your order correctly, we will replace it with the correct item immediately at no charge to you upon receipt of the incorrect bag and will ship the correct bag to you at no charge. We will also reimburse you for the shipping charges to return the original bag to us or send you a prepaid mailing label. If the desired bag is unavailable, we will contact you to determine if another bag will meet your needs. If not, we will reimburse you for the cost of the bag (price plus taxes if any) as well as shipping and handling. We have had only one incident of this type in five years, but mistakes can occur.
Defective Merchandise: Workmanship is guaranteed for 90 days and includes any issues with seams, decorative trim, pockets, hardware, etc. If an item is defective, we will gladly repair or replace it at no charge to you including shipping. This guarantee does not cover damage to a bag due to machine washing, drying, or rips, tears or damage through use. Contact us so we can work this out with you. We will reimburse you for the shipping charges to return the defective bag upon receipt of the bag or send you a prepaid mailing label. If you do not wish to have the item replaced, just return it and we will refund all charges including shipping. Only a handful of defective bags have been returned in the last five years, but people make our bags and mistakes occasionally happen. We'll make it right for you!
Returned Gifts: If you return a gift within 30 days, you can exchange it for another bag (see exchange above) or we will refund the cost of the bag to the person who originally purchased the bag for you.
HDS Medallion Contact Information
HDS MEDALLION® CUSTOMER SERVICE
HDS MEDALLION® Returns
c/o Lynx Fulfillment LLC
243 Root St., Dock 2
Olean, NY 14760