Returns & Exchanges
At HDS MEDALLION® we take great pride in the quality of our materials and the craftsmanship of our bags. Your satisfaction is guaranteed. If within 30 days, you are not completely satisfied, please return the item in good condition for an exchange or for a refund of the merchandise’s price (excluding shipping).
We would appreciate your using the return form included in your shipment. It is important to us to know why you are returning the bag, so please indicate the reason on the form included in your shipment. If the form is not available, please email us at firstname.lastname@example.org, or submit a request on the contact us page or call us 1-877-646-1941 and we’ll get one to you by email or by mail.
Exchanges: If you wish to exchange one bag for another, just let us know on the form which bag you wish to receive. If it is available, we will process the exchange in a timely fashion once we receive your original bag in good condition. If there is a difference in the bags’ prices, we will refund the difference to you when the new bag is lower in price and charge you for the difference if it is greater than the original purchase price (minus shipping of course). You will be responsible for additional shipping charges. Any refunds or additional charges will be processed in a timely fashion.
Incorrect Merchandise: must be returned immediately. The bag must be unused, in new condition and should contain the original tags. Contact us via email or phone if you have received an incorrect item. If we did not fulfill your order correctly, we will replace it with the correct item immediately at no charge to you upon receipt of the incorrect bag and will ship the correct bag to you at no charge. We will also reimburse you for the shipping charges to return the original bag to us or send you a prepaid mailing label. If the desired bag is unavailable, we will contact you to determine if another bag will meet your needs. If not, we will reimburse you for the cost of the bag (price plus taxes if any) as well as shipping and handling. We have had only one incident of this type in five years, but mistakes can occur.
Defective Merchandise: Workmanship is guaranteed for 90 days and includes any issues with seams, decorative trim, pockets, hardware, etc. If an item is defective, we will gladly repair or replace it at no charge to you including shipping. This guarantee does not cover damage to a bag due to machine washing, drying, or rips, tears or damage through use. Contact us so we can work this out with you. We will reimburse you for the shipping charges to return the defective bag upon receipt of the bag or send you a prepaid mailing label. If you do not wish to have the item replaced, just return it and we will refund all charges including shipping. Only a handful of defective bags have been returned in the last five years, but people make our bags and mistakes occasionally happen. We'll make it right for you!
Returned Gifts: If you return a gift within 30 days, you can exchange it for another bag (see exchange above) or we will refund the cost of the bag to the person who originally purchased the bag for you.
HDS Medallion Contact Information
HDS MEDALLION® CUSTOMER SERVICE
HDS MEDALLION® Returns
c/o Lynx Fulfillment LLC
243 Root St., Dock 2
Olean, NY 14760