Shipping & Handling
- *Standard: within 2 Business Days
- *Same Day Shipping: if Order Received by 1 pm on Business Days
- *Standard Delivery: 3 to 5 Business Days Once Received By Carrier
- *Expedited Delivery: 2 Business Days Once Received By Carrier
- *Tracking Numbers Sent to Customer Via Email
Shipping: Our standard of service is to fulfill orders within two business days following receipt of the order (in normal weeks). However, if your order is received by 1 pm (Eastern Time) Monday to Friday, it will ship the same day. Orders received after 2 pm Monday – Thursday, will be shipped the following business day. Orders received after 1 pm on Fridays or on the weekends will normally be processed on Monday or Tuesday at the latest. Holidays (e.g. Mother's Day, Christmas, etc.) may extend these time frames to three business days. Please note that carriers begin counting shipping days on the first full business day following their receipt or pickup date of the package.
We will ship to all U.S. states and Puerto Rico. Unfortunately we have had to suspend shipment to Canada based on the extremely high rates we would have to charge just to break even. You can expect the package to arrive at its U.S. destination in 3 to 5 business days after shipping. We are shipping from upstate New York, so Alaska, Hawaii, and Puerto Rican destinations cost more and take more time than the standards expressed.
We cannot ship to P.O. Boxes - only street addresses. At this time, we are not shipping internationally other than to Canada. Please note, any customs duties, tariffs or additional custom charges will be the responsibility of the recipient of the goods.
Tracking numbers will be sent to you as a customer via email when your order is shipped. This allows you to track the shipments through the carrier's website.
A key to prompt shipping and delivery is the accuracy of the information a customer completes on the site - the correct address in an acceptable format.
Shipping Charges: We ship via FedEx Ground Home Delivery, USPS and UPS. Our flat rate shipping fees are based on the lowest cost shipping method for your geographic location. A customer can also select expedited delivery (USPS Express Mail) for an additional charge. Expedited is 2 day and insured. Overnight is not available.
Our average package weighs below between .8 - 1.5 pounds including all packaging. In carrier terms, a 2 pound rate would apply for any package that is over 15 oz. (not a typo) as they round up to the nearest pound for one bag. If more than one bag is ordered, then the shipping will be calculated on the combined weight of the bags rounded up to the nearest pound.
Please note that we are trying to align our customer's shipping charges with our shipping costs; not trying to make a profit on shipping charges. Shipping has been steadily rising in the four years we have been in business.
Packaging: As soon as an HDS MEDALLION® Bag is manufactured and passes quality control, a cardboard piece is inserted into the bag to keep it in good condition in storage and in shipping. It is then placed in a clear bag to protect it from dust. Once a purchase is completed, the order fulfillment operation pulls the appropriate bag, matches it to its packing slip and places Classic or Premier bags in a specially fitted white cardboard mailer or into a polybag depending on the item. It is then sealed, labeled and shipped via the selected carrier.
Pashmina Scarves: are shipped in polybags if ordered alone. If they are ordered with a bag, they will be included in the box or polybag in which the HDS Medallion Bag is shipped.
If you have any questions relative to your package's delivery, remember to use your tracking number to check online. If you still need assistance, contact us.