What's All The Buzz About?
What People Are Saying About Their HDS Medallion Bags!
It warms our hearts every time we sell, give or donate one of our bags to a customer, a bag winner or for a cause. Each is made with love and great care. We know a bag will be used and often truly treasured by the woman or girl (and now appreciated by men) who receives it. Whether she's a young girl, a 20-something, in midlife or a mature lady, a military vet, or a man, she or he will be smiling, energized and feeling feminine or masculine. Take a peek below at what they are saying about how their bags enhance every day lives.
If you have comments relative to your bag or what you see on our site, we would love to hear from you. Use Facebook, Twitter, Contact Us page on our site, send us an email at email@example.com or comment on our blog.
FROM FURIOUS TO ECSTATIC!
Joyce accidentally ordered a Classic bag for her Mother who uses a wheelchair. These bags don't work on wheelchairs (perfect for walkers). Her Mom loved the bag and wanted one just like it for a wheelchair. She called and emailed 3 times in 2 days. Although our customer service people did call her back and leave a message, they did not connect and Joyce was not aware of the message. And we messed up not emailing her back until I saw it the next day. So she was furious at not getting a response. As the owner, I was upset at our not achieving the level of service we routinely expect, so I contacted her directly. Not only was our service not up to our standards, the Premier version of the bag she wanted was out of stock permanently. Mea culpa and bad news. But we had a Demi-Premier bag that had the core of the same paisley material - just a different style and $10 less cost. So we offered to exchange it for her, process a refund and also give her free shipping! Here's what she wrote when she received the bag.
"Hello, I got the bag today and I just wanted to email you and let you know my mom LOVE'S it! Thank you so much for all your help and I will let other people know how nice the bags and you are. Mom is 95 and she was so happy to have it, she loved all the colors."
NAMED HER WALKER ROSEBUD AND MORE!
Roz wrote us on our Contact Us page. She attached a picture of her new walker and wanted to be sure a specific bag would work. We responded with a detailed discussion about which bags would work on the walker, the prices, the sizes, etc. Here's what we got back from her. We love her attitude!
"Dear Carol — How very dear of you to answer so wholly and graciously. As it happens, I went ahead and bought the bag, hopeful that it would indeed work. And now I know it will.
I named my red Nova Zoom “Rosebud” and am tooting around the house like traveling on air. The sassy flower shower bag will fit her personality and mine. I look forward to taking them out for a spin at the mall, where I can walk easily on the smooth floor and perhaps garner some grins from shoppers. Still a show-off at age 85.
Thanks for lovely customer service!
Roz from Dallas
YOUR BAGS HAVE CHANGED HER LIFE!
Hi Carol. I have purchased several of your bags for Pat (a friend) and she has really enjoyed all of them and gets compliments all the time on them.
Your bags have changed her life. She was putting things in her pockets and on the side of her chair, only to have them fall off and we both know that reaching for a fallen item can be a danger. She now has a water bottle and everything she needs while away from her apartment. A very heartfelt thank you to all of you for caring and making a difference!
Elizabeth, Kentucky & Indiana
THRILLED WITH NEW ZIPPERED DEMI-PREMIER!
Just a note to say a BIG THANK YOU!!!!!!!! I am so excited that there is now a demi-bag with a zipper! I have asked about this twice before and it finally came true! I take public transit to work and I also get a little nervous that someone is going to slip her/his hand in my bag and I won't notice but no more of that :) Thanks again!!! My birthday is coming up soon and I am definitely going to ask for this as a gift. This will be my 4th demi bag. I love them! My only complaint was that based on my wheelchair and my physical ability the demi purse was the only bag style that worked for me but the velcro (in my experience) doesn't secure the entire opening. No complaints anymore! You have one very satisfied customer! Thanks again!!!!!
Stephanie from Pennsylvania
Demi-Premier Blue Green Lumina 98070
THE WELL DRESSED WALKER!
"After visiting a family member in her independent living apartment, I saw her walking with plastic grocery bags tied to he walker and her handbag falling off the side bar. Being a very elegant lady, I thought how nice it would be if there were something more fashionable than a boring walker basket or plastic bag. So I searched the internet hoping I would find what I was envisioning... and sure enough...I found HDS Medallion! If anyone could have read my mind, HDS did it! We purchased a very sophisticated bag with the right amount of Bling for her birthday.. she absolutely loves it.. and has had many compliments! So now we are on our 2nd purchase for another birthday gift! These bags are well made, well thought out, fill an important need and make moving around and carrying things so much easier. I am sure we will be looking for our 3rd purchase very soon!"
FOSTERED INDEPENDENCE - OH, WOW!
Ron bought his mother a Classic bag after seeing our ad in our high school reunion program. It was great to hear from a former classmate, now a doctor. He gave us very nice feedback about how he had searched high and low for an attractive, functional bag for his mom's walker and was so pleased to finally find one. But this follow-up response is incredible!
"Carol - I thought I would give you some follow-up on the impact of the walker bag I gave my mother.
She started using it and then began using it for more and more things. She started leaving her room more and walking more with the walker. She went to get her own ice from the ice machine. She went to the library. And so on. She uses the bag to carry her cell phone, her handicapped placard and some of the quarters she has won at Bingo.
She began to recover her strength somewhat and when I was there last, was walking in her room without the walker.
I think the bag was a big help in her improving her independence."
Ron from Germany (his residence) and Texas (his Mom's)
PROBLEM SOLVED - GREAT CUSTOMER SERVICE - GREAT BAG!
Brenda bought a Colorwash bag at the Houston Expo and experienced a problem. We sent her a new bag as close to the one she had before as possible. "I love the green (zippered) bag that came when I was out of town. It is great with the purple that it has on it. Thank you so much for your great customer service and wonderful products. Happy Holidays!" Brenda H., Texas
LOVES HER NEW COLORWASH BAG!
Marge had purchased 3 other HDS Medallion bags at LPA (Little People of America) Conferences in the last 3 years. When we noticed she had bought the Colorwash online, we reached out to thank her personally. Here is her response: "I love the Colorwash Bag. The size is perfect. I love the zippered top.... a good metal zipper and outside pocket. I'm sure it will get plenty of use . Marge C., LPA
TRIED A COMPETITORS BAG - CAME BACK TO HDS MEDALLION
Josie was a customer at the Boston Abilities Expos in 2014 and 2015. We did not attend this year. Here's what she emailed us.
"Hi Carol. We missed you at the Abilities Expo in Boston, this past September. I had to buy a bag from a woman who said she knows you well. (Note - that would be one of our competitors - lovely woman). Sorry to say the bag already broke. I just ordered the Leopard bag off your site. I hope I measured correctly. I will let you know!"
Update from Josie on her bag:
"Hi Carol, I received my new bag and love, love, love it. It fits perfect and I have received many compliments. I just love your products, they are made to last.
I will treat myself to another for Christmas, missed you at the Expo... Have a great holiday.........."
Josie - Massachusetts
Wow - made my day to get this update! Carol Co-Owner
FINALLY I DID IT!
One of our bag winners in 2015 contacted us and promised us a picture of her bag on her new chair. Nearly a year later, we heard from Cora.
"Don’t forget I have traumatic brain injury. I forgot but here it is. I really wanted to do what I said I would do. I appreciate that gift and thank you again and may God continue to bless you, your family and business. It's a great bag and I'm grateful! May God bless." Bless you Cora from New Jersey. We put her picture on Facebook!
EXCITED TO FIND THIS PRODUCT AND ESPECIALLY TO WIN A BAG!
"Dear Carol, thank you so much for letting me know I was drawn from many others to receive one of your beautiful Medallion Bags. I have checked out your many pieces and decided on the Dramatic Premier Jeweled Bag. I think it would complement my chair perfectly. I have been very upset because I do not have a purse to use when I go out and I need to put everything in my pockets. This would eliminate that issue for me. I was not even aware that a product like yours was available. Once again thank you so much." Camille of New Jersey